Privacy Policy

Learn-Dutch-Online is the trading name of Learn Dutch Online BV, Hoogbaan 202, 3650 Dilsen-Stokkem, Belgium. KBO 0773.507.197 · VAT BE 0773.507.197 · PEPPOL 0208:0773507197.

This page explains how we use personal data when you visit our website, contact us, take a level test, book an intro call or follow a course with us.

Who we are

Learn Dutch Online BV is the controller of your personal data. You can reach us at contact@learn-dutch-online.eu or +32 (0) 470 57 31 85.

What we collect

It depends on how you use us:

• If you browse the site: technical data and, if you allow them, cookies and similar tools (see Cookies below).
• If you contact us, take the level test, enrol or book an intro call: your name, contact details, and what you tell us about your level, goals and company.
• If you take lessons: booking, level-test, lesson and invoice data, and the messages we exchange with you.

We do not ask for sensitive data such as health, religion, ethnicity or nationality, and we do not want it.

Why we use it

• To answer you and to deliver the lessons you or your employer asked for (contract).
• To invoice you and to keep invoices and accounting records for 7 years (Belgian legal obligation).
• To improve our courses by looking at what works, in groups rather than at you as an individual (legitimate interest).
• To send relevant information about our courses to business contacts (legitimate interest; you can object at any time).
• To measure our website and to show our ads, in line with the choices you make in the cookie banner (consent).

We never sell your data, and we never publish a student's name without permission.

Who processes it

We use specialist providers to run our services. The ones we use are:

• Webnode, which hosts this website
• Fillout, which hosts our contact, level-test and enrolment forms
• Teachworks, which we use for intro calls, scheduling and student administration
• HubSpot, which we use as our customer database
• Google Workspace, for email and calendars
• Billit, for invoicing
• Stripe, for online payments
• our accountant in Belgium, so we can meet our bookkeeping duties
• Google, Meta (Facebook and Instagram), LinkedIn and Hotjar, for website measurement and advertising, as described under Cookies

Some of these providers may process data outside the EEA. Where they do, they rely on an EU-approved transfer tool, such as standard contractual clauses or the EU-US Data Privacy Framework.

How long we keep it

Invoices and accounting records: 7 years (Belgian legal obligation). Customer and lesson records: the duration of the agreement plus 2 years. If you only made an enquiry and did not enrol, we keep that information only as long as we still need it to help you. Cookie and analytics data follows the periods set by those tools and by your cookie choices.

Cookies

This site uses a cookie banner. Essential cookies are needed for the site to work. Functional, performance and marketing cookies are your choice. You can accept them, refuse them, or change your mind later through the Cookies link in the footer.

If you allow them, they may include Google Analytics, Google Ads, the Meta pixel, the LinkedIn Insight tag and Hotjar.

To show our ads to the right people, and not to existing customers, we may share your email address or phone number with Google, Meta and LinkedIn in hashed form (scrambled so it cannot be read). These platforms use it only to match it to their own users. You can object to this at any time.

Your rights

You can ask to access, correct, delete or receive a copy of your data, or to restrict or object to how we use it. If we rely on consent, you can withdraw it at any time. That does not affect what we already did with your permission.

To use these rights, email contact@learn-dutch-online.eu with the subject "Privacy". You do not need to give a reason. We will reply within one month.

If you are not satisfied, you can complain to the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels. If you live in the Netherlands, you can also complain to the Autoriteit Persoonsgegevens. If you live in another EU country, you may complain to your local authority.

Contact

Learn Dutch Online BV
Hoogbaan 202, 3650 Dilsen-Stokkem, Belgium
contact@learn-dutch-online.eu
+32 (0) 470 57 31 85

Last updated: 12 November 2026